NTT Ford Pretoria is seeking a dynamic, results-driven Used Vehicle Manager to lead and grow our used vehicle department. The successful candidate will be responsible for maximizing profitability, managing stock, and ensuring exceptional customer service in line with Ford and NTT standards.
Key Responsibilities & Duties
Manage the day-to-day operations of the used vehicle department
Achieve and exceed sales targets, gross profit, and stock turn objectives
Source, appraise, and procure used vehicles through trade-ins, auctions, and external suppliers
Ensure accurate vehicle pricing, valuation, and merchandising
Monitor and control used vehicle stock levels, aging, and reconditioning costs
Lead, motivate, and manage the used vehicle sales team
Ensure compliance with FICA, CPA, and internal dealership policies
Oversee vehicle preparation, roadworthy compliance, and quality standards
Work closely with the F&I department to maximize finance and insurance penetration
Handle customer escalations professionally and ensure high levels of customer satisfaction
Proven experience as a Used Vehicle Manager or Senior Used Car Sales Executive
Minimum 5 years’ experience in the motor dealership environment
Strong understanding of used vehicle pricing, stock management, and market trends
Excellent leadership, communication, and negotiation skills
Track record of achieving sales and profitability targets
Valid Code 8 driver’s license
Computer literate
Strong attention to detail and ability to work under pressure
Skills & Competencies
Customer-focused and service-driven mindset
High level of integrity and professionalism
Excellent planning, organization, and problem-solving skills
Ability to motivate and develop a high-performing team
